Frequently Asked Questions
Everything you need to know about ECOBAGS, our sustainable mission, and your shopping experience.
What materials are ECOBAGS made from?
All our bags are crafted from 100% sustainable materials, including GOTS-certified organic cotton, recycled ocean plastic, and vegan pineapple leather (Piñatex).
How do I care for my sustainable bag?
To maintain the quality of your bag, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing unless the specific product tag indicates it is safe to do so.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping typically takes 7-14 business days, and all packaging is 100% plastic-free and compostable.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. We also provide a one-year warranty against manufacturing defects to ensure your bag lasts.
Are your production processes ethical?
Absolutely. We partner exclusively with Fair Trade certified factories that ensure safe working conditions, fair living wages, and zero child labor.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.